Frequently Asked Questions

You can book a studio visit or virtual consultation through our online booking system. Simply visit our Studio Appointment page and select a time that works for you. You can also book via WhatsApp or phone.

Yes, we operate by appointment only at our Lyndhurst studio. This ensures you receive dedicated, personal attention during your visit without crowds or interruptions.

Absolutely! We welcome you to bring loved ones, especially for bridal appointments. Group appointments are available — just let us know when booking.

We recommend bringing your outfit (or photos of it) so we can help you find pieces that complement your look. For bridal appointments, bringing your lehenga or sari fabric/photos is especially helpful.

Yes! We offer virtual consultations via Zoom or Google Meet for clients anywhere in Australia. You can share outfit photos and we'll guide you through pieces that suit your needs. Book your virtual session here.

99% of our collection is unique — each piece is handpicked for its craftsmanship and character. When a piece sells, it's gone. This means when something speaks to you, it was truly meant for you.

Our collection spans a range of price points. We have pieces suitable for various budgets while maintaining our standard of quality and uniqueness. Contact us to discuss your requirements.

Yes, we create bespoke jewellery through personal consultation. Share your vision with Sapna and we'll work together to bring it to life. Visit our Custom Jewellery page to learn more.

We specialize in Indian jewellery including kundan, polki, temple, and contemporary designs. Our collection includes necklaces, earrings, bangles, maang tikkas, rings, and complete bridal sets.

Yes, we ship securely throughout Australia. All pieces are fully insured during transit and packaged with care in our signature gift boxes. See our Shipping page for details.

Yes, you can purchase through a virtual consultation. We'll show you pieces via video call, answer your questions, and arrange secure shipping to your door.

We accept bank transfer, credit/debit cards, and offer payment plans for larger purchases. Details are provided during your consultation.

Due to the unique nature of our pieces, we don't offer standard returns. However, we're committed to ensuring you're completely happy with your purchase. Please discuss any concerns before purchasing.

We recommend booking 2-3 months before your wedding to ensure the best selection from our bridal collection. For custom pieces, allow 3-4 months for creation.

Yes! We love styling brides, mothers, sisters, and bridesmaids. See our Wedding Jewellery page for more about styling the whole party. Group appointments are available, and we can help coordinate looks while ensuring each person shines individually.

Absolutely. We help with jewellery for sangeet, mehendi, wedding day, and reception — creating cohesive looks across all your celebrations. Explore our Wedding Jewellery section for inspiration.