Shipping policy
Welcome to Designs By Sapsee, where we believe in delivering not just jewellery, but a seamless and delightful shopping experience. Our shipping policy is designed to ensure your order reaches you promptly, securely, and with the utmost care. Please read the following information to understand how our shipping process works:
Order Processing Time:
We are excited to get your chosen jewellery pieces to you as quickly as possible. Our standard order processing time is 2 days, during which our team prepares your order for shipping.
Shipping Options:
We offer flexible shipping options to cater to your preferences:
Free Shipping: Enjoy free shipping on all orders over $100 within Australia. Your order will be shipped via our preferred carrier, AusPost or Sendle, to ensure a reliable and timely delivery.
Standard Shipping: For orders under $100, we offer standard shipping options calculated at checkout. Our shipping partners include AusPost, Shopify and Sendle, ensuring a seamless shipping experience.
Shipping Calculations:
The shipping cost for orders under $100 is calculated based on the destination, weight, and dimensions of your selected items. You can view the shipping cost during the checkout process before finalizing your order.
Shipping Times:
We prioritize swift shipping without compromising the safety of your order. The estimated shipping times are as follows:
Free Shipping: 2 - 7 Days
Standard Shipping: 2 - 10 Days
Please note that delivery times may vary based on factors such as your location and any unforeseen delays that may occur with our shipping partners.
Order Tracking:
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your delivery on our website or through the carrier's platform.
International Shipping:
While we primarily ship within Australia, we also offer international shipping to select destinations. The shipping cost for international orders will be calculated at checkout, and estimated delivery times may vary based on the destination.
Multiple Items:
If you order multiple items, they may be shipped separately to ensure their safe arrival. You will receive individual tracking numbers for each shipment.
Questions or Concerns:
Should you have any questions or concerns regarding your order's shipping, delivery, or tracking, please don't hesitate to contact our customer support team at support@sapsee.online or +61423271854. We are here to assist you and ensure your shopping experience is nothing short of exceptional.
Thank you for choosing Designs By Sapsee. We look forward to adorning you with elegance and exceeding your expectations with our shipping excellence.
Last Updated: 15 Sep, 2023
Sapna
Founder & Creative Director
Designs By Sapsee
support@sapsee.online